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Coaching
Ability to provide guidance and feedback to help an employee or group of
employees strengthen their knowledge, skills and attitudes to accomplish a task
or solve a problem, which in turn should improve job performance.
Teamwork
Works cooperatively with others, contributes to and accepts group opinion;
and understands that organizational and team goals take priority over individual
goals.
Initiative
Taking prompt action to accomplish objectives; taking action to achieve
goals beyond what is required; regularly creating and taking advantage of
learning opportunities, being proactive.
Flexibility
Adapts to change and different ways of doing things quickly and
positively; does not shy away from addressing setbacks or ambiguity; deals
effectively with a variety of people and situations; appropriately adapts one’s
thinking or approach as the situation changes.
Problem Solving & Decision Making
Identifying and understanding issues and problems; using effective
approaches for choosing and developing appropriate solutions; taking action that
is consistent with available facts, constraints, and probable consequences.
Communication
Clearly expressing information and ideas through a variety of media to
individuals or groups in a manner that engages the audience and helps them
understand and retain the message.
Customer Orientation
Identifying and responding to current and future customer needs; resolving
customer problems, providing service excellence to internal and external
customer through valuing customer satisfaction.
Accountability
Taking personal responsibility for all work activities and personal
actions, implementing decisions that have been agreed upon, and acknowledging
mistakes and failures without blaming others.
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